Apr 012017


Sandy Chernoff - Impact CF

It’s Friday afternoon and you are determined to end your work week on a positive note. The only problem is the chronic complainer in the next cubicle. Just leaning over and decking the offender isn’t an option (though apparently many of you may wish it were) so how can you neutralize the person’s negativity and get on with enjoying your life and ending your week happily?

The short answer is don’t seek justice and become determined to show them the error of their ways. Placating them is the safer route to peace.

  • Don’t get into an argument. Don’t debate with a negative person. A negative person likely has very staunch views and isn’t going to change them just because of what you said. You can give constructive comments, and if the person rebuts with no signs of backing down, don’t engage further.
  • Empathize with them. Have you ever been annoyed by something, then have someone tell you to relax? How did you feel? Did you relax as the person suggested or did you feel even more worked up? People who are negative (or upset for that matter) benefit more from an empathetic ear than suggestions/solutions. It is really not a good idea to tell them to relax or calm down as that usually produces the opposite effect and can make things worse.
  • Lend a helping hand. Some people complain as a way of crying for help. You might want to take it upon yourself to lend a helping hand when this happens. Just a simple “Are you okay?” or “Is there anything I can do to help you?” can do wonders in defusing this sort of situation.

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SANDY CHERNOFF’S 30 years of didactic and clinical teaching in study clubs and continuing dental education, coupled with her almost 40 years of Dental Hygiene practice bring a wealth of experience to her interactive soft skills workshops. With her education background she easily customizes interactive sessions to suit the specific needs of her clients. Her energetic and humorous presentation style has entertained and informed audiences from Victoria to New York City. Sandy’s client list includes law firms, teaching institutions, volunteer and professional organizations and conferences, businesses, and individuals. Her newest project is turning her live workshops into e-learning programs using an LMS platform. Her teaching and education background have helped her to produce meaningful and somewhat interactive courses for the learners wanting the convenience of e-learning options. As the author of 5 Secrets to Effective Communication, Sandy has demonstrated her ability to demystify the complexities of communication so that the reader can learn better strategies and approaches which will greatly improve their communication skills and ultimately reduce conflict, resentment, disappointment, complaining, and confusion. As a result, the reader will be able to increase productivity, efficiency and creativity, improve all the relationships in their lives and ultimately enjoy a happier, healthier existence! Sandy blogs regularly on her two websites on the various soft skills topics that are featured in her workshops and e-learning programs.  ContactLinkedInBlogTwitterVimeo

Photo Credit – Bergadder