A quick view of entry level position descriptions reveals a systemic misunderstanding by businesses and human resource departments of the source of happiness. I think they’re shooting themselves in the foot when they misuse the word happiness. At the very least, they reveal their lack of knowledge of the science of happiness.
Carrot Creative is seeking a Happiness Coordinator which is their new title for a front desk receptionist. Carrot Creative expects this temporary employee to exude happiness while managing the reception desk, greeting guests, and keeping the refrigerator stocked. If they are able to do this they might be offered a permanent position after 3 months. The job requires grace under pressure which a happy person is far more likely to be capable of achieving.
Carrot Creative may find someone who is happy taking a temporary position in the hopes of landing a permanent role managing package delivery, calendars of the meeting rooms and making guests feel welcome but they won’t have the skills necessary to make their customers happy for more than brief periods of time.
The Funders Club is hiring a Customer Happiness Specialist to be a computer help desk representative. I understand that The Funders Club wants their customers to be satisfied with their services and the support they provide but they don’t understand that Happiness is now a specific industry with a specific meaning. If they aren’t teaching customer’s skills-based happiness they aren’t doing anything other than providing an excuse for customers to be happy for a few minutes, they aren’t Customer Happiness Specialists. Real Happiness Professionals teach clients how to be happy more every day for the rest of their lives.
Would you call an employee an investment specialist if the employee merely encouraged customers to invest in a refrigerator to keep their food from spoiling as quickly? Would you call a grandma an infant care specialist? Some grandmas are great with babies and others will mix whiskey in their milk to get them to sleep.
Companies that use these misleading job titles don’t understand that no one can make anyone else happy. We can be excuses for someone to feel happy because they choose to focus on us and at aspects of us that they like, but it is their choice to focus on our positive aspects that create the happiness.
The most a computer help desk representative can do is be pleasant and proficient at their job to provide a target rich environment that makes it easier for customers to think about things related to the experience that felt good than things that felt bad. A computer help desk representative can’t do anything about someone who is generally miserable or who is chronically stressed and frustrated because they continually focus on the negative aspects of every situation—even when their issues are quickly resolved.
If they’re congenial and lucky, they can make a connection with the caller through empathy and raise the customer’s mood for a while. They do not provide tools the customer can use to feel happy again the next time they are reminded of the stress they’re under or become frustrated the way a real Happiness Specialist is trained to do.
OneClick Ventures is seeking a Seasonal Part-Time Customer Happiness Representative to work in their Customer Happiness department. By “giving every customer an extraordinary experience” they could provide more opportunities for customers to find something to be happy about, again, an excuse to be happy for a few minutes. But I’m confused about “giving every customer an extraordinary experience” because if every customer gets one, isn’t that the ordinary experience of your customers? Do they mean customized? What is this job? It appears to be someone who helps on-line customers order glasses.
JEANINE JOY, Ph.D., WORLD CHANGER, International Speaker, and Trainer – Dr. Joy stepped up to do everything she could to help humanity thrive more after she discovered that she could help to improve societal problems by empowering people to manage their mindset, develop psychological flexibility, and use their innate emotional guidance. She began studying the genesis of human thriving in 1995 and as her knowledge grew she became a thought leader and educator. The evidence-based techniques she teaches and writes about create improvements in physical, mental, emotional, and behavioral health. Her approach has a direct, positive affect on crime, violence, relationships, racism, educational outcomes, suicide prevention, employee engagement, happiness, career success, and more. She focuses on solutions that are both affordable and scalable because she wants to help everyone have a greater opportunity to achieve their dreams and goals. As the owner of Happiness 1st Institute, a Thrive More Now Company, Jeanine speaks internationally and provides training to organizations through her empowering, practical, and usable techniques that target the root causes of human thriving. She is recognized as a bridge builder who creates bridges by translating jargon laden research into usable information with practical examples that help individuals fulfill more of their potential. Contact – Facebook – LinkedIn – Pinterest – Twitter – YouTube
Photo Credit – OpenClipart-Vectors